Help & Info

Shipping & Delivery

Shipping and Delivery Policy

We take great care to ensure that your artwork arrives safely and in a timely manner. Please review our shipping and delivery details below.

1. Processing Time

•All orders are processed and shipped within 1-3 business days after payment confirmation.

•For any delays due to holidays, unforeseen circumstances, or high demand, we will contact you directly to keep you informed.

2. Shipping Times

•Europe: Delivery is typically within 10 business days from the date of shipment.

•North America and Asia: Delivery may take 30-40 business days from the date of shipment.

•Please note that shipping times are estimates and may vary depending on the destination country’s customs processing time and postal services.

3. Packaging

•We use high-quality, protective materials to ensure that your artwork arrives in pristine condition. Original artwork will be carefully packaged in appropriate materials, including hard tubes for rolled canvases and reinforced boxes for framed or flat artwork.

•Each item is inspected and packaged to minimize the risk of damage during transit.

4. Shipping Methods

•We partner with reputable and professional shipping companies such as DHL and other reliable couriers. The shipping provider will be selected based on availability and the safest option for your region.

•Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the status of your delivery.

5. Customs and Import Duties

•For international orders, customs and import duties may apply depending on the destination country’s regulations. Buyers are responsible for any applicable customs fees, duties, and taxes.

•We recommend contacting your local customs office for more information on potential charges before making a purchase.

6. Shipping Costs

•Shipping costs are calculated at checkout based on your location and the size of the artwork.

•For buyers in Düsseldorf, Germany, and within a 15 km radius, we offer local delivery for an additional fee of 45 Euros or free local pickup if preferred.

7. Delivery Issues

•In the rare event that your artwork arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order. Send an email to [your email address] with your order number and detailed photos of the damage or issue.

•We will work with the shipping provider to resolve the issue and determine the best course of action, which may include a replacement, repair, or refund.

By purchasing from our website, you acknowledge and agree to our shipping and delivery policy. If you have any questions about shipping times, costs, or other details, please contact us at [your contact email].

Summary

•Processing Time: 1-3 business days

•Shipping Times: 10 business days (Europe), 30-40 business days (North America and Asia)

•Packaging: Secure, professional packaging; rolled for unframed canvases

•Shipping Providers: Professional couriers like DHL, chosen based on availability

•Customs Fees: Responsibility of buyer for international orders

•Local Delivery: Available within 15 km of Düsseldorf for 45 Euros; free local pickup option

Thank you for choosing our artwork, and we look forward to delivering it to you with care and precision.

Returns & Refunds

Return and Refund Policy

Thank you for purchasing our original artwork. As each piece is unique and crafted with care, we maintain a strict return and refund policy to ensure the authenticity and quality of our products. Please read the policy carefully before making a purchase.

1. No Returns or Exchanges

•All sales are final. Due to the handcrafted nature of our artwork, we do not accept returns or exchanges for any of our products.

•We recommend thoroughly reviewing the artwork details, dimensions, and photographs provided on our website before making a purchase. If you have any questions about the product, feel free to reach out to us before placing your order.

2. Non-Refundable Items

•Custom Artworks and Commissions: Any custom or commissioned pieces are non-refundable, as these are created specifically for you based on your specifications.

•Original Artworks: Our original artworks are also non-refundable, as each piece is unique and difficult to resell.

3. Damaged or Defective Items

•Damage in Transit: In the rare event that an artwork arrives damaged due to shipping, please contact us immediately within 48 hours of delivery. Send an email to [your email address] with:

•Your order number

•Detailed photos of the damage (including packaging and artwork)

•Resolution: After reviewing the information, we will determine if a repair, replacement, or refund is appropriate. Refunds or replacements will be processed at our discretion based on the level of damage and availability of the artwork.

4. Cancellations

•Orders may only be canceled within 24 hours of placing the order. After this time, the order enters our processing stage and cannot be canceled.

•For custom or commissioned pieces, cancellations are not accepted once the creation process has begun.

5. Color and Appearance Disclaimer

•Please note that colors may vary slightly in person due to lighting and screen display differences. We aim to represent each artwork as accurately as possible through our photos and descriptions. Minor color variations are not considered defects and will not qualify for returns or refunds.

By purchasing from our website, you agree to the terms of this return and refund policy. If you have any further questions, please don’t hesitate to reach out to us at [your contact email].

Summary

•No returns or exchanges for original or custom artworks.

•Non-refundable for all art purchases, including originals and custom orders.

•Damage claims accepted only within 48 hours of delivery with photographic evidence.

•Cancellations only accepted within 24 hours of purchase.

Thank you for understanding and for supporting our work.